Shipping policy

NUUR RITUALS Shipping & Delivery Policy

Effective date: 17 May 2026

1. Online-only fulfilment

NUUR RITUALS operates online. Unless expressly stated at checkout, we do not offer customer walk-ins, physical retail purchases, showroom service, in-person collection or return drop-off. Orders are fulfilled through online order processing and third-party logistics, courier or delivery partners.

2. Shipping destinations

We ship only to countries, regions and addresses enabled on the Website or relevant online platform at checkout. We may add, remove or restrict destinations at any time for legal, customs, courier, operational, product-safety or commercial reasons.

If a destination is not available at checkout, we do not currently ship to that destination through that channel.

3. Processing time

Order processing time begins after payment authorization, fraud screening and order confirmation. Processing times are estimates and may vary due to stock availability, packing schedules, public holidays, weekends, high-volume periods, compliance checks, weather, courier capacity or events outside our reasonable control.

4. Delivery timeframes

Delivery timeframes displayed on the Website are estimates only unless expressly guaranteed in writing. Estimated delivery dates are not binding and do not create a right to compensation for delay, except where required by applicable law.

Courier scans, tracking information and delivery status may be updated by third-party carriers and may not always be real-time.

5. Delivery address and recipient availability

You are responsible for providing a complete, accurate and deliverable address, including recipient name, phone number, building, unit, city, postal code, country and any delivery instructions required by the courier.

We are not responsible for loss, delay, failed delivery, return, additional charges or spoilage caused by incorrect, incomplete, inaccessible or undeliverable addresses, recipient unavailability, refusal to accept delivery, failure to answer courier calls, failure to collect from a pickup point, or failure to provide customs or identity information requested by the courier or authorities.

6. Proof of delivery and risk

Delivery may be confirmed by signature, courier scan, delivery photograph, recipient confirmation, pickup-point confirmation, concierge/security receipt, building reception receipt, courier GPS record or other delivery evidence used by the courier.

To the fullest extent permitted by applicable law, risk of loss or damage passes to you when the order is delivered to the address, recipient, pickup point, building reception, concierge, security desk, safe place or other delivery location selected or accepted by you or reasonably used by the courier.

7. International customs, duties and taxes

For international orders, customs duties, import taxes, clearance charges, brokerage fees, destination-country fees, storage charges, return charges and other import-related costs may apply.

Unless checkout expressly states that duties and import taxes are included or that the shipment is delivered duty paid, the order is shipped on a delivered-at-place / unpaid-duties basis and you are the importer of record. You are responsible for complying with destination-country laws and paying all customs duties, taxes and clearance charges.

If duties or import taxes are collected at checkout, you remain responsible for providing accurate information and cooperating with customs clearance. Duties and taxes collected at checkout may be based on product data, HS codes, country-of-origin data, customs rules and third-party calculations.

8. Customs delays, refusals and seizures

We are not responsible for customs delays, inspections, seizures, refusals, destruction, import restrictions, regulatory requirements, additional charges or failed delivery caused by destination-country rules, customer refusal, non-payment of duties, missing customer information, incorrect address, courier restrictions or authority decisions.

If an international shipment is returned to us because of customs refusal, unpaid duties or taxes, failed clearance, incorrect customer information or refusal to accept delivery, we may refund the product price actually received by us after deducting shipping, return shipping, duties, taxes, customs charges, brokerage fees, payment fees, storage fees, handling fees and any other non-refundable costs, unless applicable law requires otherwise.

9. Lost or damaged shipments

If tracking shows a shipment is lost or if the courier confirms loss, we may, at our discretion and subject to verification, replace the product, refund the order, or issue store credit.

For visible shipping damage, missing items or wrong items, you must contact us within 3 calendar days of delivery and provide your order number, photographs of the outer shipping box, inner packaging, product, label, batch/lot code and any courier report.

10. Split shipments and substitutions

We may split orders into multiple shipments, ship from different fulfilment locations, or cancel unavailable items. We will not substitute products unless you authorize the substitution or the substitution is clearly disclosed by us.

11. Contact

Shipping questions: nuur@nuurrituals.com | +971529892655.