Privacy policy

NUUR RITUALS Privacy Policy

Effective date: 17 May 2026

1. Who we are

This Privacy Policy explains how NUUR RITUALS Trading CO. L.L.C S.O.C collects, uses, stores, shares and protects personal data when you use our Website, place orders, communicate with us, subscribe to marketing, interact with our social-commerce channels or otherwise use our services.

2. Personal data we collect

We may collect your name, email address, phone number, billing address, shipping address, account details, order history, payment status, payment tokens or partial payment details, customer-service messages, return/refund information, marketing preferences, IP address, device data, browser data, cookie data, fraud-screening data, location/country selection, product preferences, reviews, uploaded content and any other information you provide or that is generated through your use of the Website.

3. How we use personal data

We use personal data to operate the Website, process orders, take payment, deliver products, provide customer service, manage returns and refunds, verify identity, prevent fraud, comply with legal obligations, issue invoices, manage customs and delivery, respond to complaints, improve products and services, send service communications, send marketing where permitted, personalize the Website, analyze performance, protect our rights and comply with regulatory requests.

4. Legal bases and lawful purposes

Depending on the applicable law, we process personal data because it is necessary to perform a contract with you, comply with legal obligations, protect legitimate business interests, establish or defend legal claims, protect security, prevent fraud, respond to your requests, or because you have given consent. Where consent is required, you may withdraw it through the available opt-out or preference tools.

5. Shopify, payments and third-party processors

Our Website may be hosted or powered by Shopify and integrated with payment processors, banks, card networks, digital wallets, fraud-prevention tools, couriers, fulfilment providers, email/SMS providers, analytics tools, advertising platforms, customer-support tools, review tools, accountants, lawyers, auditors and other service providers. These parties may process personal data for us or independently under their own terms and privacy policies.

6. Sharing personal data

We may share personal data with service providers, payment processors, Shopify, couriers, customs authorities, regulators, professional advisers, insurers, fraud-prevention providers, marketing and analytics partners, business partners, authorities, courts, law enforcement, and any successor or purchaser in connection with a restructuring, merger, acquisition or sale of assets. We do not sell your personal data as a standalone product.

7. International transfers

Because we operate online and use international service providers, personal data may be transferred to, stored in or accessed from countries outside your country of residence, including countries that may have different data-protection laws. We use contractual, technical and organizational measures designed to protect personal data where required by applicable law.

8. Marketing

If you subscribe to marketing emails, SMS, WhatsApp, social-media messages or other marketing communications, we may use your contact details to send promotional content. You can opt out using the unsubscribe link, preference tool or by contacting us. Service messages relating to orders, payments, delivery, returns, safety or legal matters are not marketing and may still be sent.

9. Cookies and similar technologies

We use cookies, pixels, tags and similar technologies to operate the Website, remember preferences, maintain carts, process checkout, secure sessions, analyze traffic, measure performance, prevent fraud, personalize content and support marketing. See our Cookies Policy for details.

10. Retention

We keep personal data for as long as necessary for the purposes described in this policy, including order fulfilment, accounting, tax, customs, legal, product-safety, dispute, warranty, fraud-prevention and business-record purposes. Retention periods may vary by data type and legal requirement.

11. Security

We use reasonable technical and organizational measures designed to protect personal data. However, no website, platform, payment system, transmission method or storage system is completely secure. You are responsible for keeping your account credentials confidential and for using secure networks and devices.

12. Your rights

Subject to applicable law, you may have rights to request access to personal data, correction, deletion, restriction, objection, portability, withdrawal of consent, information about processing, or to submit a complaint. To exercise rights, contact us at [privacy email/support email]. We may need to verify your identity before responding.

13. Children

The Website is not directed to children and is intended for users aged 18 or older. We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us so we can take appropriate action.

14. Changes

We may update this Privacy Policy from time to time. The updated version will be posted on the Website with a revised last-updated date.

15. Contact

Privacy contact: NUUR RITUALS Trading CO. L.L.C S.O.C, Email: nuur@nuurrituals.com, Website: nuurrituals.com.