Politique de remboursement

Return & Refund Policy — First Light Edition

All sales are final. NUUR Rituals products are food products sealed in collectible art tins. For food-safety and hygiene reasons, we do not accept returns or exchanges, and we do not offer refunds for change of mind, taste preference, or ordering error.

Damaged or incorrect orders

If your order arrives damaged, defective, leaking, or incorrect, we will replace it or refund it in full. You must report the issue to the NUUR Concierge within 3 days of delivery at nuur@nuurrituals.com or WhatsApp +971 52 989 2655, with your order number and clear photos of the item and packaging. Claims reported after 3 days of delivery cannot be accepted.

Discretionary returns (advance approval only)

In exceptional cases, unopened tins with fully intact seals may be accepted for return at our sole discretion, subject to advance written approval from the NUUR Concierge before anything is shipped back. Where approved: return shipping and any customs charges are paid by the customer; items must arrive unused, sealed, and in resalable condition; a refund is issued to the original payment method only after inspection. Original shipping charges are non-refundable. Opened, unsealed, or tampered tins are never eligible.

Preorder cancellation

Preorders for the First Light Edition may be cancelled free of charge for a full refund at any time before your order is dispatched. Once dispatched, the policy above applies.

Refund processing

Approved refunds are issued to the original payment method within 10 business days of approval or of receipt and inspection of the returned item.

This policy does not limit any mandatory consumer right that cannot be excluded under applicable law, including the right to a remedy for defective or misdescribed goods.