Politique de remboursement

NUUR RITUALS Return & Refund Policy

Effective date:  17 May 2026

1. Scope

This Return & Refund Policy applies to products purchased directly from NUUR RITUALS through our Website or authorized online channels. If you purchase through a third-party marketplace or retailer, that platform or retailer may have its own return process, but these product-safety conditions still apply to the fullest extent permitted by law.

2. Statutory rights preserved

Nothing in this policy excludes or limits any consumer right that cannot legally be excluded or limited under applicable law.

3. Food safety rule

Because our products include coffee, tea, tea infusions and other food products, we apply strict hygiene and food-safety rules. Opened, unsealed, used, tampered-with, contaminated, expired, improperly stored, damaged-by-customer, repacked or otherwise compromised food products are not returnable or exchangeable except where required by applicable law.

4. Non-defective products

For non-defective products, we may accept a return only if all of the following conditions are met: the product is unopened, unused, sealed, in its original packaging, in resaleable condition, within the return period stated at checkout or on the product page, and the return is approved by us in advance.

We may refuse non-defective returns of food products, limited editions, bundles, gifts, customized products, promotional items, products affected by customs or temperature exposure, or products where the seal, outer packaging, tin, label or traceability information has been damaged or removed.

5. Damaged, wrong or missing products

You must inspect your order immediately upon delivery. Claims for visible damage, missing items, delivery shortages or wrong products must be submitted within 3 calendar days of delivery.

Your claim must include your order number, photographs of the shipping box, inner packaging, damaged or incorrect product, product label, batch or lot code where available, and a clear description of the issue. We may also request courier documentation, video evidence, or return of the product for inspection.

To the fullest extent permitted by applicable law, if you do not report visible damage, shortage or wrong items within this period, the order may be treated as accepted.

6. Suspected hidden defects

If you believe a product has a hidden defect that was not reasonably visible on delivery, you must stop using the product, keep the product and packaging, and contact us as soon as reasonably possible after discovering the issue.

We may assess the claim by reviewing photographs, product labels, batch records, supplier or packer information, courier conditions, storage conditions, customer handling, and any other relevant evidence.

7. Taste preference is not a defect

Personal taste preference, expected bitterness, acidity, strength, aroma, color, natural product variation, caffeine sensitivity, brewing method, failure to follow storage instructions, failure to read ingredients/allergen information, or dissatisfaction with subjective sensory characteristics is not a product defect.

8. Refunds, replacements and credits

Where a claim is approved, we may choose, where permitted by law, to replace the product, refund the product price, issue store credit, repair/resolve the issue, or provide another lawful remedy.

Refunds are normally made to the original payment method. Processing times depend on banks, payment processors and platforms. We are not responsible for bank or payment-provider delays.

Unless required by applicable law, shipping charges, duties, taxes, customs fees, brokerage fees, remote-area surcharges, payment fees and return-shipping costs are non-refundable.

9. Return shipping

Do not send products back without written return authorization from us. Unauthorized returns may be refused, delayed or returned at your cost.

Where a return is approved for a confirmed defect or our error, we will advise the return method. Where a return is approved for a non-defective product, return shipping, insurance, duties, taxes and related costs are your responsibility unless we state otherwise in writing or applicable law requires otherwise.

10. Fraud, abuse and misuse

We may refuse or limit returns, refunds, replacements, credits, promotions or future orders where we suspect fraud, abuse, repeated unsupported claims, misuse of policy, tampering, chargeback abuse, resale activity, customs avoidance, false information or other improper conduct.

11. Contact

Return and refund requests: nuur@nuurrituals.com | +971529892655.